Telehealth

A telehealth visit is a video conference with an MD Kids Pediatrics provider. Based on certain qualifying conditions, your child may be eligible for a telehealth visit in place of an in-office visit.

You can sign up for KidzDocNow by visiting www.kidzdocnow.us or by downloading the app from the Apple App Store or Google Play Store. Once you open the app or website, select "Sign Up Now" and follow the prompts to enter information for yourself and your child(ren). Your KidzDocNow account will then be linked to your child(ren)'s medical records, allowing you to request an on-demand telehealth visit and allowing your telehealth provider to access their medical information. You can also call your MD Kids Pediatrics office to schedule a telehealth appointment.

Good news! We do not require appointments for telehealth visits. You can enter the KidzDocNow app and initiate an on-demand visit at any time, day or night, and wait to be seen by the first available provider.

In addition to on-demand telehealth visits (see above), you can also schedule an appointment by calling your MD Kids Pediatrics office or 1-888-776-5252.

Yes, we can treat many minor illnesses, injuries, and other health concerns virtually. We start by asking specific questions about your child’s medical history, then use the video connection as a tool to observe your child in real time. In many cases, this is enough to make a diagnosis and develop a treatment plan. Your online provider also has full access to your child’s medical records and can prescribe medication(s).

If an in-person visit is needed for any reason, we will help you schedule one. Working together as a team, we ensure that your child receives a comprehensive evaluation.

It’s best to conduct telehealth visits in a private, quiet, and well-lit part of your home with a stable internet connection. Turn off any televisions and put pets in another room to minimize distractions. For safety and to ensure the best quality of care, please do not conduct the visit while in a moving vehicle.

You should prepare just like you would for an in-office visit, jotting down any questions or concerns ahead of time. We recommend logging in a few minutes early to resolve any technical issues. Your child (the patient) must be present for the visit. Please also have your child’s medication list and any other pertinent information close by.

Yes, you’ll receive both a text message and an email confirming your child’s appointment details. These reminders help ensure you have everything you need in advance, including the date, time, and instructions for joining the telehealth visit.

Telehealth visits are typically conducted via the KidzDocNow app. Existing patients do not have to pay any fees up front. Your insurance company will be billed first, then you are responsible for any portion the insurance company does not cover. For self-pay patients, a telehealth visit costs $59.